1. Products with manufacturing defects:
If the product is received with a manufacturing defect, it will be replaced with another product immediately, with the company bearing the full shipping cost.

2. Damages resulting from misuse:
If the defect is due to misuse, such as product breakage or any other damage due to incorrect use, the product will not be accepted for return or repair.

3. Cancel the order before receiving it:
The customer has the right to get a refund if the order is cancelled before receiving it, with the shipping cost deducted if the order leaves with the shipping company.

4. Refund period:
The refund process takes up to 15 business days.